Submit a cancellation request
Customers wishing to cancel their connection must provide a formal request by email to support@zerolink.in or contact the Zerolink helpline at least seven days before the next billing cycle.
Customer policy
Cancellation Policy
Review the steps required to request service cancellation, return company-owned equipment and settle outstanding account dues.
Last reviewed: 11 September 2026. The seven-day notice is the standard published request window unless a signed service agreement states otherwise.
Process and conditions
How service cancellation works
The following requirements apply to a cancellation request. Keep a copy of your submitted request and any acknowledgement received from Zerolink.
Return company-owned equipment
After a cancellation request, the Zerolink team will schedule recovery of company-owned equipment such as the CPE or router. The disconnection process is considered complete only after applicable equipment has been recovered.
Settle outstanding dues
Pending dues must be cleared before the cancellation request is processed. Any applicable security deposit may be adjusted against unpaid bills or damage to company-owned equipment.
Keep the closure confirmation
Processing time depends on the account, equipment recovery and applicable service agreement. Keep the written acknowledgement and treat the service as active until Zerolink confirms closure.
This page explains Zerolink's published cancellation process. For account-specific balances, equipment ownership or request status, contact customer support directly.